Shipping Information

All US orders are processed and shipped from our Medina, NY location to ensure fast delivery throughout the United States and Canada.

Shipping Rates

Lower 48 States Only

We currently ship only to the lower 48 US states from our US location

• Orders $100+: $5.00 shipping
• Orders under $100: $10.00 shipping

Large items may incur additional shipping fees due to size and weight restrictions.

All Other Shipping Inquiries

Contact us directly for shipping quotes to Alaska, Hawaii, US territories, Canada, and international destinations. We’ll work with you to find the best shipping solution for your location.

Note for Canadian Customers

For the best shopping experience and to avoid duty fees, Canadian customers should shop our Canadian website at www.shoplw.ca

Shopping from our Canadian site ensures:

• No surprise duty fees at delivery
• Faster processing from our Canadian warehouse
• Pricing in Canadian dollars
• Better shipping options within Canada

Processing & Delivery

Order Processing

Orders are typically processed within 1-2 business days of payment confirmation.

Delivery Timeframes

• Lower 48 States: 3-7 business days
• Other destinations: Contact us for shipping options and delivery estimates

Delivery times are estimates and may vary based on carrier performance and destination.

Important Shipping Information

Address Accuracy

Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer.

Shipping Restrictions

Some items may have shipping restrictions based on size, weight, or destination regulations. Large items may require additional shipping fees beyond our standard rates. We will contact you if any items in your order cannot be shipped to your location or if additional shipping charges apply.

We reserve the right to cancel an order if we cannot find a reasonable way to ship the item, although we will try everything we can to find a suitable shipping solution.

Tracking Information

Tracking information will be provided via email once your order ships. Please allow 24 hours for tracking information to become active.

Delivery Issues

If your package appears lost or damaged during transit, please contact us immediately. We will work with the carrier to resolve any delivery issues.

Duty & Tax Information

US Orders (Lower 48 States)

No additional duties or taxes will be charged for orders delivered within the lower 48 US states.

Orders Outside Lower 48 States

For shipping to Alaska, Hawaii, US territories, or international destinations, contact us for shipping quotes. Additional duties, taxes, and customs fees may apply depending on the destination.

Questions & Support

For questions about shipping, tracking, or international quotes, please contact our customer service team. We’re here to help ensure your order reaches you safely and efficiently.

This shipping policy applies to all orders placed through our US website. For orders to Canada, we recommend using our Canadian site at www.shoplw.ca for the best experience.